Extrusion & Post
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PVB Customer Complaint Handling
Problem Phenomenon
PVB laminated glass customer complaints of bubbles and delamination, responsibility determination and improvement.
Cause Analysis
Over 80% of PVB complaints are delamination and bubbles; production and use factors intertwined; responsibility determination; technical analysis; improvement measures.; during on-site troubleshooting, verify item by item according to this mechanism, avoid blindly adjusting the machine based solely on experience
Solution
①Complaint classification and technical analysis; ②Distinguish production and use factors; ③Responsibility determination standards; ④Improvement measure verification.; after adjustment, continuously sample to verify the effect, and resume mass production only after confirming stability
Key Takeaway
PVB complaint handling should be technology-driven; classification analysis locates the true cause; improvement closed loop prevents recurrence.; after confirming effectiveness, fix the parameters and practices into the work instruction to prevent recurrence
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